Sage Advantage is a key service provider and research company focused on call center consulting for call and contact centers. Providing third party call quality monitoring and hosted analytics and professional services built on years of solid industry experience and proven results. Based in the U.S., Sage works in a wide variety of industries as well as governments.

The Sage Advantage Mission: To help companies and organizations provide seamless call center quality service through their contact centers to their customers, and reduce overall costs of managing quality. Whether the focus is on strategy or operations, on performance improvement or technology usage, Sage is committed to helping clients improve their contact center operations, their customer relationships, and their bottom line.

Sage Advantage's call center consultants can help you match your customers' needs and your business strategy to call center design, procedures and technology. Their call center monitoring service improvement projects span the range of call center operations, from designing and starting up new service and support centers to analyzing call quality to usability testing of automated applications. They have assisted large and small companies improve their customer service and tech support in diverse industries including healthcare, utilities, telecomunnications and insurance. They focus not only on making the best recommendations for your situation, but also on seeing that they are implemented in a timely and efficient way.

Contct Call Center Services:

• Call Quality Monitoring
• Call Center Consulting
• IT & Technical Support
• Contact Center Service Analysis

• Hosted Analytics
• Research
• Contact Center Strategic Planning
• Testing